PR Insights

The PR Insights report provides a comprehensive view of pull request lifecycle metrics, review patterns, and delivery health across your engineering organization. It is accessible under Delivery in the left sidebar and is organized into two tabs: Overview and Resolution.

Overview tab

The Overview tab contains two main sections:

Lifecycle Breakdown - A visual breakdown of pull request lifecycle stages, showing median times across all PRs for the selected period:

Coding Time - Time from PR creation to when it was opened for review.
Pickup Time - Time from when the PR was ready for review to when the first review was submitted.
Review Time - Time from the first review to when the PR was merged.
Deploy Time - Time from merge to deployment.

Pull requests - A searchable, paginated table listing all pull requests with the following columns:

Title - The pull request title, linked to the source provider.
Author - The developer who created the pull request.
Repository - The repository the pull request belongs to.
Size - The number of lines added and removed.
Open to Merge - The total time from opening to merging the PR.
Coding Time - The coding time for the individual PR.
Pickup Time - The pickup time for the individual PR.
Review Time - The review time for the individual PR.
Created - The date and time the PR was created.
Closed - The date and time the PR was closed.
Merged - The date and time the PR was merged.

Filters available at the top of the Overview tab include date range, Repos, Attributes, PR State, Teams, and Groups.

PR detail view

Clicking on a pull request in the table opens a detail view with three tabs:

Overview - Shows the full lifecycle breakdown for the individual PR, including Coding Time, Pickup Time, Review Time, and Deploy Time with their exact timestamps. Also displays a Details section with the following fields:

Repository - The repository the PR belongs to.
Head Branch (From) - The source branch of the PR.
Base Branch (To) - The target branch of the PR.
Created At - The date and time the PR was created.
Merged At - The date and time the PR was merged.
Classification - The classification of the PR, if assigned.
Weight - The calculated weight of the PR.
Lines Changed - The number of lines added and removed.
Merge to Deploy - The time between merge and deployment.
Reviewers - The list of reviewers assigned to the PR.

A Timeline section below the details shows a chronological log of all PR events, including creation, ready for review, first review, and first approval.

Commits - A list of all commits included in the PR, showing each commit's SHA (linked to the source provider) and commit message.

Reviews - A table listing all review activity on the PR, with the following columns:

Author - The reviewer who submitted the review.
State - The review state (e.g. COMMENTED, APPROVED).
Date - The date and time of the review.
Comment - The review comment, if available.

Resolution tab

The Resolution tab provides metrics focused on PR quality and review health. Each metric is displayed as a time-series chart comparing the current period to the previous period. Charts can be toggled between Line, Bar, Area, Heatmap, and Scatter views.

Metrics displayed include:

Knowledge Sharing Index (KSI) - A measure of how well knowledge is distributed across the team through code reviews.
Linked PRs - The number of pull requests linked to a ticket or issue.
Unlinked PRs - The number of pull requests not linked to any ticket or issue.
PR Failure Rate - The percentage of pull requests that were closed without being merged.
Closed PRs - The total number of pull requests closed in the selected period.
Merged PRs - The total number of pull requests merged in the selected period.

Filters available at the top of the Resolution tab include date range, Attributes, Teams, Groups, and Settings.