Touched Tickets

Where to find it

• Health > Bird's-eye view
• Delivery > Sprints Commitment
• Health > Benchmark > Add new metric

Interpretation

• High Tickets count indicates active project management and development activity, shows high engagement with project management processes and good tracking of work items. Ensure ticket quality and meaningful categorization.
• Low Tickets count may indicate poor project management practices, potential lack of work tracking, difficulty in project planning and estimation and reduced visibility into development activities

Custom Dashboards

Don't forget you can anytime include any metric in your Custom Dashboards.