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Untracked Tickets

This metric distinguishes between tickets that are explicitly tracked in the project management system and those that are not tracked (work done outside the formal tracking system).

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Where to find it

  • Health > Team Management > Add new metric
  • Health > Benchmark > Add new metric

Interpretation

  • High Untracked Tickets may indicate poor project management practices, reduced visibility into work, difficulty in capacity planning, potential work falling through cracks & inaccurate project reporting.
  • Ideal Distribution: high percentage of tracked tickets with minimal untracked work.

Custom Dashboards

Don't forget you can anytime include any metric in your Custom Dashboards.

Updated about 24 hours ago