Work Type

Where to find it

• Health > Benchmark > Add new metric
• Health > Team Insights > Add new metric

Interpretation

• High New Work Percentage indicates active feature development and a focus on delivering new functionality. Reflects product growth and healthy team momentum.
• High Refactor Percentage shows consistent effort to improve code quality and reduce technical debt. Suggests a mature, sustainable development process.
• High Help Others Percentage highlights strong collaboration and team support. Indicates knowledge sharing and a healthy, cooperative engineering culture.
• High Rework (Churn) Percentage signals code instability or repeated fixes. May reflect unclear requirements, technical debt, or planning issues.
  • Use Cases:
    • Team Performance Analysis - understand what type of work dominates team efforts;
    • Resource Planning - allocate resources based on work type distribution;
    • Process Improvement - identify if teams are spending too much time on rework vs. new development;
    • Technical Debt Assessment - high churn percentages may indicate technical debt issues;
    • Collaboration Metrics - high help percentages show good team collaboration.

Custom Dashboards

Don't forget you can anytime include any metric in your Custom Dashboards.