Configure Ticket Projects

Before configuring your ticket projects, make sure you sync them

• To sync your ticket projects, navigate to "Ticket Projects" from the Setup section in the sidebar menu.
• After making sure you selected the right ticket projects for processing by toggling them on, click "Sync Selected."

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If you don't see a ticket project, click the "Refresh Ticket Projects" button.

How to configure all ticket projects

• Navigate to "Integrations" from the Setup section in the sidebar menu.

• Click the "Configure" button for the Issue Tracking System you want to configure projects for.
• This will open the configuring modal. Here, issue types categories can be excluded or included from metrics:

• By clicking "Next," statuses can be mapped to Active (start state) and Done (finish state). This is done with drag and drop.

• When done, click "Finish."

How to configure each ticket project individually

• In the sidebar menu, in the "Setup" section, navigate to "Ticket Projects."
• Upon selecting "Ticket Projects," you will be presented with a list of all ticket projects that are linked to your Waydev account.

• Click the "Configure" button for the Ticket Project you want to configure.

• This will open the configuring modal. Here, issue types categories can be excluded or included from metrics:

• By clicking "Next," statuses can be mapped to Active (start state) and Done (finish state). This is done with drag and drop.

• When done, click "Finish."