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Tracked Tickets

This metric distinguishes between tickets that are explicitly tracked in the project management system and those that are not tracked (work done outside the formal tracking system).

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Where to find it

  • Health > Team Management > Add new metric
  • Health > Benchmark > Add new metric

Interpretation

  • High Tracked Tickets indicates good project management practices, better visibility into work progress, improved capacity planning, better stakeholder communication & more accurate reporting.
  • Ensure tracking doesn't become bureaucratic overhead.

Custom Dashboards

Don't forget you can anytime include any metric in your Custom Dashboards.

Updated 1 day ago