Unplanned Tickets

Where to find it

• Health > Bird's-eye view
• Delivery > Sprint Commitment
• Health > Benchmark > Add new metric

Interpretation

• High Unplanned Tickets may indicate poor planning or high incident rates, reduced predictability, potential capacity issues, increased stress on team & difficulty in meeting commitments.
• A Balanced Distribution is ideal - majority of tickets are planned with some flexibility for unplanned work.

Custom Dashboards

Don't forget you can anytime include any metric in your Custom Dashboards.