Active Tickets
This metric tracks tickets based on their state/category in the project management workflow. The metric represents tickets in the Active stage of the development process.
Where to find it
- Delivery > Sprints Commitment
- Health > Team Insights > Add new metric
Interpretation
- Use Cases:
- Workflow Analysis - understand where tickets get stuck;
- Capacity Planning - assess team capacity across different stages;
- Bottleneck Identification - find workflow bottlenecks;
- Team Performance - measure team effectiveness in different stages;
- Project Health - assess overall project progress and health.
Custom Dashboards
Don't forget you can anytime include any metric in your Custom Dashboards.
Updated about 24 hours ago