Resolved Tickets

Resolved Tickets drilldown

The Resolved Tickets page shows a detailed breakdown of tickets completed in the selected period.

The top of the page displays the median number of resolved tickets alongside a comparison to the previous period, along with a trend chart comparing the current period to the previous period.

Teams - A searchable table breaking down resolved tickets per team, with the following columns:

• Team Name - The name of the team.
• Contributors - The number of contributors in the team.
• Median - The median number of resolved tickets for the team. Clicking on a value opens a drilldown view for that team.
• Trend - A sparkline showing the resolved ticket count trend over time.
• Previous Period - The change in resolved tickets compared to the previous period.
• Monthly columns showing the resolved ticket count per period.

Teams can be expanded to reveal sub-teams.

Resolved Tickets team drilldown

Clicking on a team's median value opens a drilldown view for that specific team. The drilldown displays the trend chart for the selected team and a paginated table listing all individually resolved tickets, with the following columns:

• Title - The ticket title, linked to the source provider.
• State - The current state of the ticket (e.g. Done).
• Created - The date and time the ticket was created.
• Author - The developer assigned to the ticket.
• Completed - The date and time the ticket was completed.
• Cycle Time - The time elapsed from when work started to completion.

You can adjust the visible columns using the Columns button.