Touched Tickets

Touched Tickets drilldown

The Touched Tickets page shows a detailed breakdown of tickets that had any activity in the selected period, regardless of their current state.

The top of the page displays the median number of touched tickets alongside a comparison to the previous period, along with a trend chart comparing the current period to the previous period.

Teams - A searchable table breaking down touched tickets per team, with the following columns:

• Team Name - The name of the team.
• Contributors - The number of contributors in the team.
• Median - The median number of touched tickets for the team. Clicking on a value opens a drilldown view for that team.
• Trend - A sparkline showing the touched ticket count trend over time.
• Previous Period - The change in touched tickets compared to the previous period.
• Monthly columns showing the touched ticket count per period.

Teams can be expanded to reveal sub-teams.

Touched Tickets team drilldown

Clicking on a team's median value opens a drilldown view for that specific team. The drilldown displays the trend chart for the selected team and a paginated table listing all tickets that had activity in the period, with the following columns:

• Title - The ticket title, linked to the source provider.
• State - The current state of the ticket (e.g. In Progress, Done).
• Created - The date and time the ticket was created.
• Author - The developer assigned to the ticket.
• Completed - The date and time the ticket was completed, if applicable.
• Cycle Time - The time elapsed from when work started to completion, if available.

You can adjust the visible columns using the Columns button.