Stuck Tickets

Stuck Tickets drilldown

The Stuck Tickets page shows a detailed breakdown of tickets that have not progressed within the expected timeframe in the selected period.

The top of the page displays the median number of stuck tickets alongside a comparison to the previous period, along with a trend chart comparing the current period to the previous period.

Teams - A searchable table breaking down stuck tickets per team, with the following columns:

• Team Name - The name of the team.
• Contributors - The number of contributors in the team.
• Median - The median number of stuck tickets for the team. Clicking on a value opens a drilldown view for that team.
• Trend - A sparkline showing the stuck ticket count trend over time.
• Previous Period - The change in stuck tickets compared to the previous period.
• Monthly columns showing the stuck ticket count per period.

Teams can be expanded to reveal sub-teams.

Stuck Tickets team drilldown

Clicking on a team's median value opens a drilldown view for that specific team. The drilldown displays the trend chart for the selected team and a paginated table listing all stuck tickets, with the following columns:

• Title - The ticket title, linked to the source provider.
• State - The current state of the ticket (e.g. In Progress).
• Created - The date and time the ticket was created.
• Author - The developer assigned to the ticket.
• Completed - The date and time the ticket was completed, if applicable.
• Cycle Time - The time elapsed from when work started, if available.

You can adjust the visible columns using the Columns button.